This Privacy Statement is valid for www.laproeza.com owned and operated by La Proeza. This Privacy Statement describes how we collect and use the information, which may include personal data you provide on our web site: www.laproeza.com. It also describes the options you have about using your personal data and how you can access and update them.

The types of personal data we collect include:

Your first name, last name, email, phone and home address;

Credit card details (flag, card number, cardholder name, expiration date and security code);

Guest accommodation information, including check-in and check-out dates, special requests made, comments on service preferences (including room preferences, amenities or any other services used);

The information you provide about your marketing preferences or by participating in surveys, contests or promotional offers;

You can always choose which personal data (if any) you want to provide us. However, if you do not want to provide certain data, this may impact some of your transactions.

By using our site, we also collect data automatically, some of which may be personal data. This includes data such as language setting, IP address, location, device settings, device operating system, registration information, usage time, requested URL, status report, user agent (browser version information), operating system, result (guest or guest), browsing history, Booking user ID, and types of data viewed. For more information about how we use cookies, click here.

We use your personal data for the following purposes:

A. Reservations: We use your personal information to complete and manage your reservations online.

B. Customer Service: We use your personal data to perform customer service.

C. Guest Ratings: We may use your contact details to invite you by email to write a guest rating after your stay. This can help other travelers choose the accommodation that best suits them. If you submit a guest review, it may be posted on our site.

D. Marketing Activities: We also use your data for marketing activities in accordance with the law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services or other offers that we think may be of interest to you, we have included a link you can use to unsubscribe if you don't want us to send you more messages like this in the future.

E. Other Communications: At other times, we may contact you by email, post, telephone or text message, depending on what contact information you share with us. There may be a number of reasons for this:

The. We may have to respond and handle requests you have made.

B. If you have not completed a reservation online, we can email you with a reminder to continue the reservation. We believe this extra service is useful to you because it allows you to continue a booking without having to search for accommodation again or fill in all the booking information from scratch.

ç. When you use our services, we may send you a questionnaire or invitation to write a review of your experience on our site. We believe this extra service is useful to both you and us, so we can improve our site based on your feedback.

F. Data Analysis, Improvement and Research: We use personal data to conduct research and data analysis. We may ask a third party to do this for us. We may share or disclose survey results, including to third parties, on an anonymous and aggregated basis. We use your personal data for analytical purposes, to improve our services, user experience and the functionality and quality of our online travel services.

G. Security, Fraud Detection, and Prevention: We use information, which may include personal data, to prevent fraud and other illegal or law-abiding activities. We also use this information to investigate and detect fraud. We may use personal data to analyze risk and for security purposes, including user authentication. For this purpose, personal data may be shared with third parties, such as law enforcement authorities and outside consultants.

H. Legal and Compliance: In certain cases, it may be necessary to use the information you provide, which may include personal data, to handle and resolve legal disputes or complaints, for investigations and regulatory compliance, to secure agreement (s) or to comply with legal requests from the competent authorities as required by law.

If we use automated means to process personal data that has legal effects or significantly affects you, we will implement measures to safeguard your rights and freedom, including the right to obtain human intervention.

For purposes A and B, we rely on a contract: Use of your data may be necessary to fulfill your contract with us. For example, if you use our services to make a reservation online, we will use your data to fulfill our obligation to complete and manage that reservation in accordance with the contract we have with you.

For purposes C through H, we rely on your legitimate interests: We use your data for our legitimate interests, such as providing you with the best possible content on the website, emails and newsletters, to improve and promote our products, services and content on our site and for administrative, fraud detection and legal purposes. When using personal data to fulfill our legitimate interests, we will always balance your rights and interests to protect your information against our rights and interests.

In view of purpose H, we also rely, where required, on our obligation to comply with applicable laws.

Where required under applicable law, we will ask your consent before processing your personal data for direct marketing purposes.

If necessary, according to the law, we will ask your consent. You can revoke it at any time by contacting us at any of the addresses at the end of this Privacy Statement.

If you would like to dispute processing provided for purposes C through F and there is no mechanism available for you to do so directly (for example, in your account settings), as far as possible, please contact info@laproeza.com.

Third Party Service Providers: We use service providers to process your personal data strictly on our behalf. This processing includes the purposes of this Privacy Statement, such as facilitating payment of reservations, sending marketing material or for analytical support services. These service providers are bound by confidentiality clauses not to use your personal data for their or any other purposes.

Competent Authorities: We disclose personal information to law enforcement and other governmental authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

International Data Transfer

The transmission of personal data as described in this Privacy Statement may include international data transfer to countries where data protection laws are not as comprehensive as EU laws. Where required by European law, we will transfer your personal data only to recipients who offer an adequate level of data protection. In these situations, we will make contractual adjustments so that your data is still protected by European standards. You may request a copy of these clauses from the contact details below.

La Proeza adopts appropriate procedures to prevent unauthorized access and misuse of information, including personal data. We use appropriate corporate systems and procedures to protect and safeguard information, including personal data. We also use security procedures as well as technical and physical restrictions on access and use of personal data on our servers. Only authorized persons have access to personal data to perform their work.

We will retain your information, which may include personal data as long as we deem necessary to provide services to you, comply with applicable laws, resolve legal disputes with any party and as necessary to conduct business, including to detect and prevent fraud or other illegal activities. All personal data withheld is subject to this Privacy Statement. If you have questions about a specific retention period for certain types of personal data we process, please contact us at the details below.

We want you to have control over how your personal data is used by us. You can do this in the following ways:

You can request a copy of your personal data;

You can let us know about any changes to your personal data, or you can ask us to correct any of your personal data.

In certain situations, you may ask us to delete or block or restrict the processing of your personal data, or to challenge the ways in which we use your personal data; or

In certain situations, you may also ask us to send your personal data to third parties;

Where we use your personal data with your consent, you have the right to revoke it at any time, subject to applicable law. In addition, where we process your personal data based on legitimate or public interests, you have the right to contest the use of your personal data at any time, subject to applicable law.

We count on you to ensure that your personal information is complete, accurate and up to date. Please notify us immediately of any changes or incorrect information in your personal data by contacting us via info@laproeza.com. We will handle your request in accordance with applicable laws.

Additional Information

If you have questions or concerns about how we process your personal data, or if you wish to exercise any of your rights described in this notice, please feel free to contact us via info@laproeza.com. You may also contact your local data protection authority with questions and complaints.

As our business changes constantly, this Privacy Statement may also change from time to time. If you wish to see changes to this Privacy Statement from time to time, we invite you to access this Privacy Statement to review the changes. If relevant changes or changes that have an impact on you are made (eg when we begin processing data for purposes other than those described above), we will notify you before you begin processing.